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1. Login/Register – Set up an UpScript account by providing your Name, Email and Password
2. Enter Personal Details – Tell us your DOB, Height, Weight, Gender and Shipping State
3. Medical Assessment – Answer a few medical questions that the physician will review with your digital, video or telephone consultation
4. Checkout – Provide Billing, Shipping and Payment information
5. Physician Consultation – to finalize your order you will need to conduct either a telephone or video consultation (typically less than 5 minutes) or have a physician review your digital consultation (consultation type varies by state of residence)

During the registration process, you will be asked to complete an online medical assessment, outlining your medical history, any current medical conditions you have, and any medications you are currently taking. The physician assigned to your medical file will conduct either a video, telephone or digital consultation (depending on the state we are shipping to). At this time, he or she will review the medical information you have provided to determine whether or not the prescription you have ordered is appropriate for you. If approved, the prescription will be sent to our pharmacy where our Pharmacist will review again. If necessary, our pharmacist will contact you before dispensing your medication or medical device. Otherwise your order will be packaged and shipped directly to you.

All states require some interaction between a physician and patient in order to prescribe a medication or medical device, however regulations governing the type of interaction or consultation differ from state to state. Depending on the state where we are shipping your medication/medical device, you will be required to have one of three types of consultations: telephone, video or digital consultation.

In all cases, the process is simple and easy to follow. Once a prescription is approved, we process payment and your medication/medical device will be safely and discreetly shipped to you.

If your state requires a telephone consultation, one of our physicians will call you within 24 hours of placing your order. If you order is placed during office hours this call will typically be within a few hours of placing your order. The physician will review the medical information you provided, verify important medical information and address any specific questions you might have. You should expect to receive a call from the phone number 480-707-4556. The physician will attempt to reach you at least 3 times before cancelling your order.

If your state requires a video consultation we will direct you to have a brief video call (eVisit) with one of our physicians. Our web and mobile app use secure, private, high-quality streaming video between you and our licensed physicians. The physician will review the medical information you provided, verify important medical information and address any specific questions you might have.

WHAT TECHNICAL REQUIREMENTS DO I NEED TO HAVE A VIDEO CONSULTATION?
Use your iPhone, Android, iPad, tablet or other mobile device with a camera and microphone.

Some states allow for their residents to interact with an online physician without an audio or video interaction. If you live in a state that allows for this type of interaction, you will simply be asked to answer a number of questions online and a physician will review your responses to determine whether or not a medication is appropriate for you. Our physicians generally review your medical file within a few hours and whenever necessary will follow up by e-mail or phone to determine whether or not to approve and process a prescription.

Some of the prescriptions at UpScript include free shipping. If so, it will be annotated next to the cost of the prescription. If shipping is not included, costs are listed below:

UpScript serves the following states: AK, AL, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. If your state is not listed, please sign up here to be notified when we are able to serve you.
Please note: At this time, we are not able to ship Erectile Dysfunction medications to the state of South Carolina or Weight Loss medications to the state of Louisiana.

In case of medical emergency, please contact your local Physician or hospital for immediate care. Do not rely on your online Physician for emergency medical care.

Your privacy is very important to us! Prescriptions are sent electronically to our pharmacy using HIPPA compliant encrypted software. Prescriptions are processed by our licensed, closed-door pharmacy and are shipped out in discreet packaging. We ship using FedEx and USPS Express envelopes and the return address on the envelope will display the name and address of the pharmacy that shipped your product, but will not reference the package’s contents. Because we generally require an adult signature upon delivery, many of our customers choose to ship their order to a work address where someone age 18 or over is available to sign for the package.