Frequently Asked Questions
HOW DO I GET STARTED?
THE ONLINE CONSULTATION PROCESS
WHAT IS THE DIFFERENCE BETWEEN YOUR ONLINE, VIDEO AND TELEPHONE CONSULTATIONS AND HOW DO I KNOW WHICH I NEED?
Tue 7:00 AM to 7:00 PM
Wed 7:00 AM to 7:00 PM
Thu 7:00 AM to 7:00 PM
Fri 7:00 AM to 7:00 PM
Sat 10:00 AM to 12:00 PM
Sun 10:00 AM to 12:00 PM
(Times displayed in Pacific Time)Note: Once you have logged in, it may take up to 30 minutes for a physician to login and begin video consultation with you. Please click “Check In” and wait until the physician starts the visit.
REORDERING AND AUTO-REFILLS
Reordering is simple!
Step 1: Login to your UpScript account using your Email and Password
Step 2: Verify your Billing, Shipping and Payment information
Step 3: Confirm the medication you are reordering
Yes! If the prescription you have requested is available for auto-refill you will have the opportunity to enroll in auto-refill during check out, or at a later time under the AutoRefill tab within your account.
Note: Certain products which are prescribed for regular use will automatically enroll you in the auto-refill program. The receipt page will indicate enrollment. Not to worry though, you may cancel the auto-refill enrollment at any time under the AutoRefill tab within your account or by contacting Customer Service.**Florida Contrave customers: Per Florida state regulations, patients being prescribed weight loss medication must be re-evaluated by his or her doctor after 2-4 weeks of receiving a prescription. Subsequently, patients will be re-evaluated every 3 months thereafter. See the Florida Weight-Loss Consumer Bill of Rights for more information.