Frequently Asked Questions

How does this work?
Login/Register - set up an account by providing your Name, Email and Password
Enter Personal Details - tell us your DOB, Height, Weight, Gender and Shipping State
Medical Assessment - answer a few medical questions that the physician will review with your digital, video or telephone consultation
Checkout - provide Billing, Shipping and Payment information
Physician Consultation - to finalize your order you will need to conduct either a telephone or video consultation (typically less than 5 minutes) or have a physician review your digital consultation (consultation type varies by state of residence)

What is the difference between your online consultations?
State regulations differ and some states require a telephone consultation between physician and patient before the physician can treat and approve a prescription. Other states require a video consultation whereas other states require that you complete our software generated digital medical assessment questions. As soon as you tell us where you live, we can let you know the process to order from us. We have made the process simple and easy to follow. If your state requires video consultation, once you have placed your order for a specific medication, we will direct you to have an eVisit, where you will have a quick video call with physician. If your state requires a telephone consultation, expect a call from one of our physicians within 24 hours of placing an order. If your prescription is approved, we process payment and your medication will be shipped in discreet package. Your privacy is important to us.

What is a video consultation?
Our web based and mobile app uses secure, private, high-quality streaming video between you and our licensed physicians. We have partnered with eVisit software that offers WebRtc technology. The physician will briefly review your medical history with you, verify certain information and inquire whether you have any specific questions.

What is a telephone consultation?
Physician will telephone patient 24 hours from when an order is complete to review your medical history, verify certain medical information and inquire whether you have any specific questions. Physicians will call from 480-707-4556 and will attempt to reach you at least 3 times before declining your order.

What is a digital consultation?
Pursuant to Utah State Law 58-83 and R156-83 we have been licensed by the Utah Division of Occupational and Professional Licensing to facilitate the prescribing of specific medications using an online diagnostic consultation. Our physicians will review your medical file and whenever necessary follow up through e-mail and phone communication to determine whether to approve prescription.

How are prescriptions sent to pharmacy?
After the physician has completed either a video, telephone or digital consultation and approves your prescription, it is sent electronically to the pharmacy using HIPPA compliant encrypted software. Our licensed closed door pharmacy will package your order discretely and ship it directly to you.

Do I need an existing prescription to place an order?
No. One of our US-licensed physicians will review your answers to determine whether a prescription will be written. That prescription will be sent to our pharmacy, once payment has been collected your prescription will ship directly to you.

What if the physician doesn’t issue me a prescription?
You will not be charged if the physician chooses not to issue a prescription. You will be notified by the physician, and we will cancel the order.

What technical requirements do I need to have a video consultation?
Use your iPhone, Android, iPad, tablet or other mobile device with a camera and microphone.
Download the eVisit app for iPhone
Download the eVisit app for Android
(links open in new window)

How does the online consultation process work?
You will be asked to complete an online diagnostic consultation outlining your medical history and any current medical conditions you have and also to list any medications you may be taking. The physician assigned to your medical file will conduct either a video, telephone or digital consultation with you while reviewing your medical file to determine whether to approve and/or decline your request for a prescription based on the information you provided. If approved the prescription will be sent to our pharmacy where our Pharmacist will also review and if needed, contact you before dispensing medication. Otherwise your order will be packaged and shipped directly to you.

Is there a processing fee or consultation fee?
No. UpScript does not charge a consultation or processing fee if we fulfill your prescription. Costs associated with having a Physician review your medical history, having our pharmacy dispense your prescription, and all associated processing costs are built into the cost of the medication. We do everything possible to keep these costs to a minimum and pass the savings on to you. If you request the prescription to be filled at a different pharmacy there is a $120.00 processing fee.

How do I reorder?
Three simple steps:
Step 1: Login to your UpScript account using your Email and Password
Step 2: Verify your Billing, Shipping and Payment information
Step 3: Confirm the medication you are reordering

May I place an order for my spouse, significant other or friend?
No, the patient must complete the online diagnostic medical assessment. Our system collects a complete patient medical history in order for our Physicians to make a diagnosis and to prescribe a treatment and it needs to be obtained directly from the patient.

Can I place an order and schedule my video consultation for later?
No, you cannot schedule a time with the physician for later, but if you are not ready to conduct video consultation at the time you place your order, you can log back into your account at any time to complete the video consultation during physician office hours. We will not process your order until the video visit is complete.

What hours are physicians available for video consultations?
While you can place your order at any time you must complete a video consultation to finalize your order. Office hours when physicians are available for video consultations are listed below:
Mon 7:00 AM to 7:00 PM
Tue 7:00 AM to 7:00 PM
Wed 7:00 AM to 7:00 PM
Thu 7:00 AM to 7:00 PM
Fri 7:00 AM to 7:00 PM
Sat 10:00 AM to 12:00 PM
Sun 10:00 AM to 12:00 PM
(Times displayed in Pacific Time)

Note: It may take up to 30 minutes for a physician to login and start video consultation with you. Stay in the waiting room and click “join now” once the physician logs in and starts video visit.

What hours are physicians available telephone consultations?
Office hours when physicians are available for telephone consultations are listed below:
Mon 7:00 AM to 7:00 PM
Tue 7:00 AM to 7:00 PM
Wed 7:00 AM to 7:00 PM
Thu 7:00 AM to 7:00 PM
Fri 7:00 AM to 7:00 PM
Sat 10:00 AM to 12:00 PM
Sun 10:00 AM to 12:00 PM
(Times displayed in Pacific Time)

Expect a call within 24 hours from one of our physicians from <>. Physician will attempt to reach you at least 3 times before declining your order.

What does the package look like?
Your privacy is very important to us, and for that reason we do not indicate the contents of the package on its label. We ship using Federal Express and USPS Express envelopes. The return address on the envelope displays the name and address of the pharmacy that shipped your product. Because we generally require an adult signature upon delivery, many of our customers ship their order to a work address where someone is available to sign for package.

What if I my package is damaged or compromised when I receive it?
In the event you have received your package damaged or compromised, please contact the pharmacy at the number provided on the prescription label.

How much does shipping cost?
For the 48 contiguous states:
US Priority Mail: $22
FedEx Express Saver: $25
USPS First Class Mail: $28
FedEx Standard Overnight: $30

For Alaska & Hawaii:
USPS Priority Mail: $22
FedEx Standard Overnight: $30
USPS Express Mail: $32

How long will it take to receive my order?
For the 48 contiguous states:
FedEx Next Day: Arrives next business day
USPS First Class Mail: Arrives in 3 - 5 business days

For Alaska & Hawaii:
FedEx Next Day: Arrives in 2 - 3 business days
USPS First Class Mail: Arrives in 3 - 7 business days

Online Consultation (Digital, Video and telephone) completed by 2pm MST (Monday-Friday) will ship the same day
Online Consultation (Digital, Video and telephone) after 2pm MST will ship the following business day
Online Consultation (Digital, Video and telephone) completed on Saturday or Sunday will be shipped on Monday.

Is there a signature required for my package?
For USPS First Class Mail orders
No. You do not need to be home to sign for your package when it arrives. USPS will deliver it to your mailbox.

For Fedex Next Business Day orders
Yes. An adult signature is required upon delivery.

What form of payment can I use?
We accept credit cards, debit cards, prepaid cards, flexible spending account (FSA) cards, money orders and wire transfers.

What will display on my credit card statement?
"KM-PCM" or "Bella Brands LLC." If you have any questions please call 844-723-3103.

Can I use health insurance for this online visit?
No. At this time we require payment at the time of service. Forms of acceptable payment are listed in the answer above.

Do you accept Flex Spending Accounts (FSA) or Health Reimbursement Arrangement (HSA) cards?
Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HAS cards as forms of payments.

What is the return policy?
Per FDA regulations, prescription medication may not be returned once it is sent from the pharmacy. If you have any questions about the medicine you have received, please contact us and we will refer your question to the pharmacy and/or Physician who wrote your prescription, or to our customer service department. In addition, you may e-mail the pharmacy or Physician directly using our secure e-mail system by logging-in to your account. The secure e-mail system assures your privacy.

If you believe you have received an incorrect medication; please do not take the medication and contact Customer Service immediately, and then will address the error.

May I have my prescription filled at another pharmacy?
Yes, you may choose to have your prescription filled at another pharmacy at any time; however, there will be a $120.00 processing fee. At UpScript the cost for a Physician to review your medical history for a pharmacy to dispense your prescription are built into the cost of the medicine. When a customer chooses to have their prescription filled elsewhere, we must separate those costs.

What states does UpScript serve?
UpScript is able to serve the following states AK, AL, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, LA, MA, MD, ME, MI, MN, MO, MS, MT, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. If your state is not listed you can sign up for notifications here or check back to see if your state has been added to the list. Please note we are not able to ship Erectile Dysfunction medications to the state of South Carolina

In the event of an Emergency
In case of medical emergency, please contact your local Physician or hospital for immediate care. Do not rely on your online Physician for emergency medical care.

What are sildenafil tablets?

Sildenafil tablets are a prescription medicine used to treat erectile dysfunction (ED). You will not get an erection just by taking this medicine. Sildenafil tablets help a man with erectile dysfunction get and keep an erection only when he is sexually excited (stimulated).

Sildenafil tablets are not for use in women or children. It is not known if sildenafil tablets are safe and effective in women or children under 18 years of age.


What is the most important information I should know about sildenafil tablets?

Sildenafil tablets can cause your blood pressure to drop suddenly to an unsafe level if they are taken with certain other medicines. Do not take sildenafil tablets if you take any other medicines called “nitrates.” Nitrates are used to treat chest pain (angina). A sudden drop in blood pressure can cause you to feel dizzy, faint, or have a heart attack or stroke.

Do not take sildenafil tablets if you take medicines called guanylate cyclase stimulators which include:

  • Riociguat (Adempas®) a medicine that treats pulmonary arterial hypertension and chronic-thromboembolic pulmonary hypertension.

Tell all your healthcare providers that you take sildenafil tablets. If you need emergency medical care for a heart problem, it will be important for your healthcare provider to know when you last took sildenafil tablets.

Stop sexual activity and get medical help right away if you get symptoms such as chest pain, dizziness, or nausea during sex. Sexual activity can put an extra strain on your heart, especially if your heart is already weak from a heart attack or heart disease. Ask your doctor if your heart is healthy enough to handle the extra strain of having sex.

Sildenafil tablets do not protect you or your partner from getting sexually transmitted diseases, including HIV—the virus that causes AIDS.

Who should not take sildenafil tablets?

Do not take sildenafil tablets if you:

  • take medicines called nitrates (such as nitroglycerin)
  • use street drugs called “poppers” such as amyl nitrate or amyl nitrite, and butyl nitrate
  • take any medicines called guanylate cyclase stimulators such as riociguat (Adempas)
  • are allergic to sildenafil, as contained in sildenafil tablets and REVATIO®, or any of the ingredients in sildenafil tablets. See the end of the Patient Information leaflet for a complete list of ingredients in sildenafil tablets.

What should I tell my healthcare provider before taking sildenafil tablets?

Before you take sildenafil tablets, tell your healthcare provider if you:

  • have or have had heart problems such as a heart attack, irregular heartbeat, angina, chest pain, narrowing of the aortic valve or heart failure
  • have had heart surgery within the last 6 months
  • have pulmonary hypertension
  • have had a stroke
  • have low blood pressure, or high blood pressure that is not controlled
  • have a deformed penis shape
  • have had an erection that lasted for more than 4 hours
  • have problems with your blood cells such as sickle cell anemia, multiple myeloma, or leukemia
  • have retinitis pigmentosa, a rare genetic (runs in families) eye disease
  • have ever had severe vision loss, including an eye problem called non-arteritic anterior ischemic optic neuropathy (NAION)
  • have bleeding problems
  • have or have had stomach ulcers
  • have liver problems
  • have kidney problems or are having kidney dialysis
  • have any other medical conditions

Tell your healthcare provider about all the medicines you take, including prescription and over-the-counter medicines, vitamins, and herbal supplements.

Sildenafil tablets may affect the way other medicines work, and other medicines may affect the way sildenafil tablets work causing side effects. Especially tell your healthcare provider if you take any of the following:

  • medicines called nitrates (see “What is the most important information I should know about sildenafil tablets?”)
  • medicines called guanylate cyclase stimulators, such as riociguat (Adempas)
  • medicines called alpha blockers such as Hytrin® (terazosin HCl), Flomax® (tamsulosin HCl), Cardura® (doxazosin mesylate), Minipress® (prazosin HCl), Uroxatral® (alfuzosin HCl), Jalyn® (dutasteride and tamsulosin HCl), or Rapaflo® (silodosin). Alpha-blockers are sometimes prescribed for prostate problems or high blood pressure. In some patients, the use of sildenafil tablets with alpha-blockers can lead to a drop in blood pressure or to fainting.
  • medicines called HIV protease inhibitors, such as ritonavir (Norvir®), indinavir sulfate (Crixivan®), saquinavir (Fortovase® or Invirase®) or atazanavir sulfate (Reyataz®)
  • some types of oral antifungal medicines, such as ketoconazole (Nizoral®), and itraconozale (Sporanox®)
  • some types of antibiotics, such as clarithromycin (Biaxin®), telithromycin (Ketek®), or erythromycin
  • other medicines that treat high blood pressure
  • other medicines or treatments for ED
  • sildenafil tablets contain sildenafil, which is the same medicine found in another drug called REVATIO. REVATIO is used to treat a rare disease called pulmonary arterial hypertension (PAH). Sildenafil tablets should not be used with REVATIO or with other PAH treatments containing sildenafil or any other PDE5 inhibitors (such as Adcirca® [tadalafil]).

Ask your healthcare provider or pharmacist for a list of these medicines, if you are not sure. Know the medicines you take. Keep a list of them to show to your healthcare provider and pharmacist when you get a new medicine.

What are the possible side effects of sildenafil tablets?

Sildenafil tablets can cause serious side effects. Rarely reported side effects include:

  • an erection that will not go away (priapism). If you have an erection that lasts more than 4 hours, get medical help right away. If it is not treated right away, priapism can permanently damage your penis.
  • sudden vision loss in one or both eyes. Sudden vision loss in one or both eyes can be a sign of a serious eye problem called non-arteritic anterior ischemic optic neuropathy (NAION). It is uncertain whether PDE5 inhibitors directly cause the vision loss. Stop taking sildenafil tablets and call your healthcare provider right away if you have sudden vision loss in one or both eyes.
  • sudden hearing decrease or hearing loss. Some people may also have ringing in their ears (tinnitus) or dizziness. If you have these symptoms, stop taking sildenafil tablets and contact a doctor right away.

The most common side effects of sildenafil tablets are: headache; flushing; upset stomach; abnormal vision, such as changes in color vision (such as having a blue color tinge) and blurred vision; stuffy or runny nose; back pain; muscle pain; nausea; dizziness; and rash.

In addition, heart attack, stroke, irregular heartbeats and death have happened rarely in men taking sildenafil tablets. Most, but not all, of these men had heart problems before taking sildenafil tablets. It is not known if sildenafil tablets caused these problems.

Tell your healthcare provider if you have any side effect that bothers you or does not go away. These are not all the possible side effects of sildenafil tablets. For more information, ask your healthcare provider or pharmacist. Call your doctor for medical advice about side effects. You may report side effects to FDA at 1-800-FDA-1088.

Please read the Patient Information in the accompanying full Prescribing Information.