Frequently Asked gammaCore™ Questions

What is gammaCore™ (non-invasive vagus nerve stimulator)?
gammaCore™ is an effective, acute treatment for pain associated with episodic cluster headache and migraine in adults. For more information, please visit www.gammaCore.com.

How does this work?
• Log in or register quickly and confidentially
• Answer a few questions regarding your medical history
• Provide your credit card information
• Conduct a brief, free telephone or video consultation with one of our prescribers

What is the difference between your online consultations?
State regulations differ and states require a telephone or video consultation between prescriber and patient before the prescriber can treat and issue a prescription.. We have made the process simple and easy to follow. If your state requires a video consultation we will direct you to have an eVisit, where you will have a quick video call with prescriber. If your state requires a telephone consultation, expect a call from prescriber within 24 hours of placing an order. If your prescription is issued, we will then process payment and ship the device to your home or office.

What is a video consultation?
Our web based and mobile app uses secure, private, high-quality streaming video between you and our licensed prescribers. We have partnered with eVisit software that offers WebRtc technology. The prescriber will briefly review your medical history with you, verify certain information and inquire whether you have any specific questions.

What is a telephone consultation?
Prescriber will telephone patient 24 hours from when an order is complete to review your medical history, verify certain medical information and inquire whether you have any specific questions. Prescribers will call from 480-707-4556 and will attempt to reach you at least 3 times before declining your order.

Do I need an existing prescription to place an order?
No. One of our US-licensed prescribers will determine whether gammaCore™ is right for you and, if appropriate, issue a prescription. That prescription will then be sent to our pharmacy.

How are prescriptions sent to the pharmacy?
After the prescriber has completed either the video or telephone consultation and issued your prescription, it is sent electronically to the pharmacy using HIPPA compliant encrypted software. Our licensed closed door pharmacy will package your order and ship it directly to you.

What if the prescriber doesn’t issue me a prescription?
You will not be charged if the prescriber chooses not to issue a prescription. You will be notified by the prescriber, and we will cancel the order.

What technical requirements do I need to have a video consultation?
Use your iPhone, Android, iPad, tablet or other mobile device with a camera and microphone.
Download the eVisit app for iPhone
Download the eVisit app for Android
(links open in new window)

How does the online consultation process work?
You will be asked to complete an online diagnostic consultation outlining your medical history, including any current medical conditions you have and any medications you may be taking. The prescriber assigned to your medical file will conduct either a video or telephone consultation with you while reviewing your medical file to determine whether to issue or decline your request for a prescription based on the information you provided. If issued, the prescription will be sent to our pharmacy where our pharmacist will also review and, if needed, contact you before dispensing prescription. Otherwise your order will be packaged and shipped directly to you.

Is there a processing fee or consultation fee?
No. UpScript does not charge a consultation or processing fee if we fulfill your prescription. Costs associated with having a prescriber review your medical history, having our pharmacy dispense your prescription, and all associated processing costs are built into the cost of the prescription. We do everything possible to keep these costs to a minimum and pass the savings on to you. If you request the prescription to be filled at a different pharmacy there is a $120.00 processing fee.

How do I reorder?
Three simple steps:
Step 1: Login to your UpScript account using your Email and Password
Step 2: Verify your Billing, Shipping and Payment information
Step 3: Confirm the prescription you are refilling

Can I set up auto-refill?
Yes. If the prescription you have requested is available for auto-refill you will have the opportunity to enroll upon check out or at any time under the AutoRefill tab within your account.

Note: Certain products which are prescribed for regular use will automatically enroll you in the auto-refill program. The receipt page will indicate enrollment. Not to worry though, you may cancel the auto-refill enrollment at any time under the AutoRefill tab within your account or by contacting Customer Service.

May I place an order for my spouse, significant other or friend?
No, the patient must complete the online diagnostic medical assessment. Our system collects a complete patient medical history in order for our prescribers to make a diagnosis and to prescribe a treatment. This medical history must be obtained directly from the patient.

Can I place an order and schedule my video consultation for later?
Video Consultation:
No, you are not able to schedule a specific time with a provider. However, if you are not ready to complete the video consultation at the time you place your order, you can log back into your account at any time during prescriber office hours to complete the video consultation. Your order will not be processed until the video consultation is complete.

Audio Consultation:
Yes, Customer Support will call and/or send a text message to the phone number provided prior to your order being sent to a prescriber. The call or text message will ask to confirm your availability for the call from a prescriber to complete the consultation.

What hours are prescribers available for video consultations?
While you can place your order at any time you must complete a video consultation to finalize your order. Office hours when prescribers are available for video consultations are listed below:
Mon 6:00 AM to 6:00 PM
Tue 6:00 AM to 6:00 PM
Wed 6:00 AM to 6:00 PM
Thu 6:00 AM to 6:00 PM
Fri 6:00 AM to 6:00 PM
Sat 09:00 AM to 11:00 AM
Sun 09:00 AM to 11:00 AM
(Times displayed in Pacific Time)

Note: It may take up to 30 minutes for a prescriber to login and start video consultation with you. Stay in the waiting room and click “join now” once the prescriber logs in and starts video visit.

What hours are prescriber available telephone consultations?
Office hours when prescriber are available for telephone consultations are listed below:
Mon 6:00 AM to 6:00 PM
Tue 6:00 AM to 6:00 PM
Wed 6:00 AM to 6:00 PM
Thu 6:00 AM to 6:00 PM
Fri 6:00 AM to 6:00 PM
Sat 09:00 AM to 11:00 AM
Sun 09:00 AM to 11:00 AM
(Times displayed in Pacific Time)

Expect a call within 24 hours from one of our prescribers from 480-707-4556. The prescriber will attempt to reach you at least 3 times before declining your order.

What does the package look like?
Your gammaCore™ will be shipped via Federal Express in a plain white box. The return address on the envelope displays the name and address of the pharmacy that shipped your product. Because we require an adult signature upon delivery, many of our customers ship their order to a work address where someone is available to sign for package.

What if I my package is damaged or compromised when I receive it?
In the event you have received your package damaged or compromised, please contact the pharmacy at the number provided on the prescription label.

How much does shipping cost?
For the 48 contiguous states:
* Fedex Standard Overnight $35
* Fedex Express Saver: $20

For Alaska Standard Overnight and Hawaii Priority Overnight $40
For Alaska and Hawaii Fedex 2 day $32

How long will it take to receive my order?
For the 48 contiguous states:
FedEx Express Saver®: Delivery by 4:30 p.m. in 3 business days to most areas, by 8 p.m. to residences.
FedEx Standard Overnight®: Delivery by 3 p.m. the next business day to most areas, by 4:30 p.m. to rural areas and by 8 p.m. to residence.

For Alaska & Hawaii:
FedEx Standard Overnight®: Arrives in 1 or 2 business days

Online Consultation completed by 2pm MST (Monday-Friday) will ship the same day
Online Consultation after 2pm MST will ship the following business day
Online Consultation completed on Saturday or Sunday will be shipped on Monday.

Is there a signature required for my package?
Yes. An adult signature is required upon delivery.

What form of payment can I use?
We accept credit cards, debit cards, prepaid cards, flexible spending account (FSA) cards, money orders and wire transfers.

What will display on my credit card statement?
"KM-PCM Pharmacy.com" or "Bella Brands LLC." If you have any questions please call 844-723-3103.

Can I use health insurance for this online visit?
No. At this time we require payment at the time of service. Forms of acceptable payment are listed in the answer above.

Do you accept Flex Spending Accounts (FSA) or Health Reimbursement Arrangement (HSA) cards?
Yes, we are registered as a SIGIS member for the 90% Rule. We accept FSA and HAS cards as forms of payments.

What is the return policy?
Per FDA regulations, prescription medication may not be returned once it is sent from the pharmacy. If you have any questions about the prescription you have received, please contact us and we will refer your question to the pharmacy and/or prescriber who wrote your prescription, or to our customer service department. In addition, you may e-mail the pharmacy or prescriber directly using our secure e-mail system by logging-in to your account. The secure e-mail system assures your privacy.

May I have my prescription filled at another pharmacy?
Yes, you may choose to have your prescription filled at another pharmacy at any time; however, there will be a $120.00 processing fee. At UpScript the cost for a prescriber to review your medical history for a pharmacy to dispense your prescription are built into the cost of the medicine. When a customer chooses to have their prescription filled elsewhere, we must separate those costs.

What states does UpScript serve?
UpScript is able to serve the following states AK, AL, AR, AZ, CA, CO, CT, DE, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, MT, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY. If your state is not listed you can sign up for notifications here or check back to see if your state has been added to the list.

In the event of an Emergency
In case of medical emergency, please contact your local prescriber or hospital for immediate care. Do not rely on your online prescriber for emergency medical care.